We proudly stand behind the technology and products that we sell. You may return merchandise in its original condition within 30* days of receiving your order. We will refund the total sales amount and the original shipping charges (if any). The merchandise must also be in new condition, packed in its original manufacturers box and include all original packaging material, original manuals and any accessories that came with the item.

Note: A Return Authorization (RA) is required prior to shipping your package back to us. We will only refund shipping costs if the return is a result of our error. You can e-mail us at returns@infraredappliances.com

Any claims for damaged items or discrepancies (for example: missing items in your order) must be submitted to our Customer Service Department within 7 business days after delivery. You must notify Customer Service by either e-mail or telephone. We will not be responsible for, nor issue a refund, if notified after (7) business days.

If the return is the result of our error, we will arrange to have the item picked up via FedEx and returned to our warehouse. We will issue a complete refund including shipping costs, if any. Sorry, we cannot refund shipping costs for Canadian orders.

Items that are returned in unsellable condition, are missing parts, or returned to us without authorization will be charged a 10%-20% restocking fee at our discretion.

If a package is returned to our warehouse or undelivered for any reason by our shipping carrier, and you do not wish to have the package reshipped to you, we will refund the total sales amount minus a $35 shipping charge.

How to Return An item

1. Call our Customer Service Hotline at (866) 446-2864 to obtain a return merchandise authorization (RMA). we will issue a RMA# for the return which you must write on the box.

2. Packing your return- Place the item in its original packaging with all documents, manuals, parts and accessories. Wrap your item carefully in the original box. Please clearly write your RA # on the outside of your box.

3. Shipping your return- If you are shipping the unit back to us on the money-back-guarentee, you as the buyer pay all shipping costs. We recommend that you insure the package and ship the item via UPS or FEDEX to ensure proper tracking of your product. Please keep a reciept of the tracking number for your records. Your responsible for seeing to it that we recieve your item back in our warehouse undamaged and in good working order.

4. Upon receipt of your item, we will send you an e-mail to notify you that your return has been processed. We will issue you a credit refund. Please allow 14 business days for your credit refund to post to your account.

Our Return Policy at a Glance

· Products may be returned or exchanged within 30 days of your product's shipping date.
· We will refund the total sales amount, minus the original shipping charges. We will only refund shipping costs if the return is a result of our error.
· The merchandise must also be in new condition, packed in its original manufacturers box and include all original packaging material, original manuals and any accessories that came with the item.
· All returns must include a Return Merchandise Authorization Number (RMA#). Please contact customer service at returns@infraredappliances.com to obtain an RMA#. PLEASE NOTE: RMA#'s will only be issued for qualified returns meeting our return policies.
· Items must be in original packaging, in as-new condition with the packing slip, all warranty cards, manuals and accessories.
· Please allow approximately 14 business days for your return to be processed once it has arrived at the warehouse.

When will my credit appear on my account?

If you have not received your credit within the allotted time, please contact us at returns@infraredappliances.com.

Credit Time Table

· RETURNS - Please allow 14 business days after our warehouse receives your package for a refund to be processed to your credit card. For orders paid with an electronic check, we will mail a refund check via First Class Mail within 14 business days.
· This time does not include the time it takes for the item to be returned to our warehouse or the time involved to process a claim.